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Shipping & Return

Shipping Cost

  • Australia Standard Delivery is $8.95, or free on orders over $39.
  • Australia Express Delivery is $14.95.

Process Time

  • We aimed to ship all orders within 1 business days from when the orders are received. Orders placed before 10am (AEST) will be shipped that same day. All orders placed after 10am (AEST) Friday will be dispatched on Monday.

Shipping Time

  • 2-7 business days, depending on your location and delivery method.

Item Tracking

  • Once your item has been shipped you will receive an email from us with your tracking details. Alternatively, please email hello@minko.com.au with your order number.

International Shipping

  • We will ship our items overseas. Every country has its own laws and regulations. Import duties, taxes, and charges are not included in the item price or shipping cost. Please contact us at hello@minko.com.au for a detailed quote before placing order.

Damaged Item

  • We will arrange a replacement item for all damaged item. Please email hello@minko.com.au with your order number and photos of the damaged items.

Exchange policy

  • We will exchange any unused product due to change of mind within 30 days from when the orders are shipped. Please note shipping costs for the return and resend are at your expense. If you would like to return an item, please email hello@minko.com.au with your order number and details of the return or exchange.